PSAR's CRMLS subscribers can exchange registered old Gen 1 and Gen 2 lockboxes for new ones at a discounted rate of $120 while supplies last!
This is part of a move to ensure continuity due to Sentrilock's updates for security and technology enhancements.
Sentrilock terminated all Sentrikey card usage, including the Associations Admin keys, as of March 31, 2024. This means:
Non-Bluetooth lockboxes should not be bought or sold. Ownership cannot be transferred, and these boxes, if inactive for over a year, will need an internal clock reset by March 31 to continue functioning.
PSAR advises changing batteries and checking if old model boxes need a clock reset. Replacement batteries are available at PSAR service centers and possibly online. Sentrilock Customer Support can assist with resets at (513) 618-5800.
A non-Bluetooth lockbox displaying "Code" then "Error" indicates it requires a clock reset. This must be done by March 31.
"Call Before Showing" (CBS) functionality can be activated on non-Bluetooth boxes until March 31, after which CBS will remain on the box. However, mixing old and new boxes is not supported, limiting the CBS feature's use until all PSAR lockboxes are Bluetooth models.
PSAR urges members not to dispose of old boxes in the trash but to drop them off at PSAR for recycling.
For additional information, contact PSAR service centers at support@psar.org or (619) 421-7811.