Sentrilock Key Card & Associated services Termination - MARCH 31ST

Posted by Kevin McElroy on Feb 22, 2024 7:00:00 AM

Old Sentri Lockboxes will be out of date

PSAR's CRMLS subscribers can exchange registered old Gen 1 and Gen 2 lockboxes for new ones at a discounted rate of $120 until March 28th  April 30th!

This is part of a move to ensure continuity due to Sentrilock's updates for security and technology enhancements.

Sentrilock will terminate all Sentrikey card usage, including the Associations Admin keys, effective March 31, 2024. This means:

  • Non-Bluetooth lockboxes should not be bought or sold. Ownership cannot be transferred, and these boxes, if inactive for over a year, will need an internal clock reset by March 31 to continue functioning.

  • PSAR advises changing batteries and checking if old model boxes need a clock reset. Replacement batteries are available at PSAR service centers and possibly online. Sentrilock Customer Support can assist with resets at (513) 618-5800.

  • A non-Bluetooth lockbox displaying "Code" then "Error" indicates it requires a clock reset. This must be done by March 31.

  • "Call Before Showing" (CBS) functionality can be activated on non-Bluetooth boxes until March 31, after which CBS will remain on the box. However, mixing old and new boxes is not supported, limiting the CBS feature's use until all PSAR lockboxes are Bluetooth models.

PSAR urges members not to dispose of old boxes in the trash but to drop them off at PSAR for recycling.

For additional information, contact PSAR service centers at or (619) 421-7811.



Topics: Education