By March 30, 2022, SentriCard key cards will no longer open lockbox key compartments (unless you own the lockbox)!
The SentriKey phone application must be used by non-lockbox owners to open key compartments!
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How do I open the key compartment? If you own a lockbox, you will still be able to use your SentriCard to open the key compartment and/or release the shackle of your lockbox. The SentriKey® phone app performs the same functions. All others accessing a lockbox-- Showing agents, agents that use their broker’s lockboxes, team members, and assistants-- must use the SentriKey® app to open the key compartment using a Mobile Access Code sent by the app. |
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Showing in a remote area not using a Bluetooth® lockbox, The SentriKey® Real Estate app can detect low or no cell coverage and a Mobile Access Code will be presented in the app. No card needed, no Bluetooth® needed!.
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How do I remove customization and borrowed lockboxes? Lockboxes that are borrowed or customized require the lockbox owner’s SentriCard® to be inserted into the lockbox to release the shackle. This will set the lockbox back to its default settings and remove any customization. |
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Lockbox Sharing Brokers sharing their Lockboxes will need to enable the ability for agents to view all lockboxes and access logs to generate one-day codes, release the shackle and assign lockboxes to listings. If this feature is disabled, an Office Staff or Broker office individual will need to assign the lockbox to an agent’s listing first in order to perform these functions. |
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How do I set the lockbox clock? All lockboxes below an NXT Wireless (Blue Box) 24.34 version must use the lockbox owner’s SentriCard® to set the clock on a lockbox for the time to update. |
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How do I release the shackle? Lockbox owners can use the SentriKey® app to generate a shackle release code, or owners can use their SentriCard® to release the shackle. If you are using a lockbox that is owned by another user, you will use the SentriKey® app to release the shackle by using a shackle code. |
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How do I recalibrate the lockbox? With assistance from our Support department, the lockbox owner’s SentriCard® will be able to recalibrate the motor. |
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How do I customize a lockbox to another region? By using the lockbox owner’s SentriCard®, the lockbox owner can customize a lockbox to a different region, enable/disable CBS, and enable/disable contractor mode for a non-BLE lockbox. |
Questions?
Frequently Asked Questions May Be Found Here.
Or Email SentriLock at support@sentrilock.com
Call SentriLock: 513-618-5800
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