Housing Discrimination - What Owners need to know

Posted by Monica Lopez on May 22, 2022 10:00:00 AM

Fair Housing Resources

CSA San Diego County, Written by Monica Lopez

CSA San Diego County investigates hundreds of fair housing complaints annually. Not all complaints have intentional actions at their source. A certain number are the result of agents or landlords lacking proper training, in-depth knowledge of fair housing laws, or the use of rental documents that are out of date.

Fair Housing Training
Fair housing training is a critical element in reducing complaints. Housing providers should ensure that they and their employees understand their responsibilities under federal and state fair housing laws, and act on those responsibilities in their daily interactions with both applicants and residents.

An example of the need to stay current on fair housing laws training: 
Amy the apartment manager received training in fair housing laws in 2008 when she was first hired. Recently, she denied an applicant because their housing community, to her knowledge, does not accept Section 8 vouchers. Had Amy updated her training annually, she would have been made aware that the applicants receiving assistance from programs such as Section 8 are now protected under Source of Income laws.

Fair Housing Knowledge
In-depth knowledge of fair housing laws is essential as well. Limited fair housing education can result in wrongful actions and costly lawsuits.

An example of the need for in-depth knowledge of fair housing laws:
Sara the leasing agent was recently hired and was required to watch a 1-hour fair housing training video during orientation. The video covered very basic information regarding protected groups and prohibited actions, but do specifics on disability-related topics. Six months later, Sara encountered a complaint. She had informed an applicant with a disability that they could not rent a unit in her building because his assistance animal was on the "breed restricted" list. Sara was unaware of "reasonable accommodations" under California law.

Discriminatory Policies, Practices, and Procedures
CSA has experience in investigating errors that occur in rental applications, rental agreements, and house rules. A well-educated and currently trained individual should always review any of these documents before implementing them to ensure the contents comply with fair housing laws.

An example of the need for awareness of discriminatory practices:
A house rule that prohibits children from leaving their apartment unless accompanied by a parent. The Fair Housing Act prohibits rules that target any protected groups. Families with children may encounter issues with housing providers who maintain overly restrictive or targeted rules. Having a fair housing law-educated and trained individual review your rules prior to posting is always the best practice.

The solution to housing discrimination starts with you.  If you or your staff are in need of training, contact CSA.

CSA San Diego County
327 Van Houten Avenue, El Cajon, CA 92020
www.c4sa.org
Phone: 619-444-5700
TTY: 800-735-2929

CSA San Diego County is a 501(c)(3) non-profit organization whose primary mission is the promotion of social justice and public welfare through programs, services, and advocacy against all forms of discrimination, including advocacy for the eradication of housing discrimination to assure equal housing opportunity for all individuals.

_______________________________________

Any opinion, findings, conclusions, or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of HUD. This material is based on work supported by the Department of Housing and Urban Development (HUD) under FHIP Grant FEOI210047.

Topics: Education, Brokers/Managers, Industry

CRMLS Connect App will retire on May 31st - Act Now

Posted by PSAR Communication on May 18, 2022 1:00:00 PM

CRMLS Connect will no longer be available. CRMLS offers access to several product solutions that duplicate its primary features, which include MLS search in a universal (agent/client) interface, client collaboration features, and client activity tracking. Only 2% of CRMLS users currently use this app.crmls connect

On 5/31, CRMLS Connect will retire completely and anything users don't back up outside of the product will be gone.  CRMLS Connect does not have an export option. Anyone who wants to save anything about their CRMLS Connect accounts must retrieve their data before 5/31. So ACT NOW to move your clients to one of the other free CRMLS core products.

The products below are available at no extra cost and replicate some or all of the features on offer in CRMLS Connect, plus additional benefits but you will need to enter your current clients. 

Cloud Streams (Best Option For Most)
Is a listing alert and client collaboration tool that lets you share listings with your clients and get instant feedback. Build your relationship with your clients as they like, dislike, and share the agent-branded listing alerts you tailor to their preferences. This product can also text listings to clients and works great with data share partner listings.

Creating your first Stream
First Cloud Stream

Client Onboarding
Onboarding Cloud Streams Clients

Creating Custom Map Area
Creating custom Stream Map Area
Setting up text Alerts
Setting Up Text Alerts

More information on Cloud Streams

 

Cloud MLX
Search the way you think. With autocompleted results, a wide variety of parameters, and easy search saving, you can access your CRMLS data at the drop of a hat. Share listing data through the launcher, use the built-in agent chat feature, and find other agents through the search bar. Cloud MLX works the same way on any modern device – desktop, tablet, or mobile.

More Cloud MLX  Videos                  More Information on Cloud MLX

 

MLS - Touch
MLS-Touch allows you to quickly access all your MLS listings directly on your phone or tablet. As long as you have mobile internet service, you have the power of the MLS in your hand. Search by map or by additional advanced MLS filters. Generate hot sheets, sales comparisons, or market statistics instantly, then share with your clients, find other agents, and manage your contacts

More Information on MLS-Touch

 

Topics: Education

A big change to Sentrilock Key Cards is coming soon!

Posted by Kevin McElroy on Mar 16, 2022 10:00:00 AM

SentriLock Deprecates SentriCard

By March 30, 2022, SentriCard key cards will no longer open lockbox key compartments (unless you own the lockbox)!

The SentriKey phone application must be used by non-lockbox owners to open key compartments!

How do I open the key compartment?

If you own a lockbox, you will still be able to use your SentriCard to open the key compartment and/or release the shackle of your lockbox.  The SentriKey® phone app performs the same functions.

All others accessing a lockbox-- Showing agents, agents that use their broker’s lockboxes, team members, and assistants-- must use the SentriKey® app to open the key compartment using a Mobile Access Code sent by the app.

 

Showing in a remote area not using a Bluetooth® lockbox,

The SentriKey® Real Estate app can detect low or no cell coverage and a Mobile Access Code will be presented in the app. No card needed, no Bluetooth® needed!.

  1. From SKRE Home Screen > Select View Nearby Properties
  2. A message will pop up indicating that this feature is not available
    when offline. (If the lockbox uses Bluetooth, go to the home screen
    then press ENT on the lockbox.) If non-BLE, continue to step 3.
  3. Select Get Code
  4. Enter the Lockbox Serial Number
  5. Select Get Code
  6. Use Biometrics or PIN
  7. Your Access Code will display

 

How do I remove customization and borrowed lockboxes?

Lockboxes that are borrowed or customized require the lockbox owner’s SentriCard® to be inserted into the lockbox to release the shackle. This will set the lockbox back to its default settings and remove any customization.

 

Lockbox Sharing

Brokers sharing their Lockboxes will need to enable the ability for agents to view all lockboxes and access logs to generate one-day codes, release the shackle and assign lockboxes to listings. If this feature is disabled, an Office Staff or Broker office individual will need to assign the lockbox to an agent’s listing first in order to perform these functions.

 

How do I set the lockbox clock?

All lockboxes below an NXT Wireless (Blue Box) 24.34 version must use the lockbox owner’s SentriCard® to set the clock on a lockbox for the time to update.

 

How do I release the shackle?

Lockbox owners can use the SentriKey® app to generate a shackle release code, or owners can use their SentriCard® to release the shackle. If you are using a lockbox that is owned by another user, you will use the SentriKey® app to release the shackle by using a shackle code.

 

How do I recalibrate the lockbox?

With assistance from our Support department, the lockbox owner’s SentriCard® will be able to recalibrate the motor.

 

How do I customize a lockbox to another region?

By using the lockbox owner’s SentriCard®, the lockbox owner can customize a lockbox to a different region, enable/disable CBS, and enable/disable contractor mode for a non-BLE lockbox.

 


Questions?

Frequently Asked Questions May Be Found Here.

 

Or Email SentriLock at support@sentrilock.com

Call SentriLock: 513-618-5800

SentriLock-Logo-thumbnail-p4ssbnc9vybs202m3jscwh0kmxwqvp3xzco0p5swps

 

Topics: Education, YPN

Why you may see 'SD' at the end of listing IDs

Posted by Richard D'Ascoli on Jan 21, 2022 1:20:06 PM

Why you may see 'SD' at the end of listing IDs and what you need to do 

Why you may see 'SD' at the end of listing IDs

Learn how to properly identify SDMLS listings below 

You may start noticing that certain listing IDs in your MLS have a new suffix: 'SD.' For example: 2200000582SD.

On 1/1/2022, San Diego MLS changed its listing ID conventions. This change meant that some new SDMLS listings now use duplicate IDs. The new listing ID numbers are the same as IDs of older listings from our data share partners. Using the same listing ID for multiple listings causes data collisions in the MLS and confusion for real estate professionals who want to find specific listings.

To avoid these issues, CRMLS updated IDs for the listings. These listings and all SDMLS listings will appear with the letters 'SD' at the end of their ID numbers.

This change will impact your MLS ID searches in all MLS platforms. See below:

If you are using Power Search…

CRMLS Paragon Listing IDs

Searching for a 2022 SDMLS listing ID without the 'SD' suffix in Power Search will return all listings that begin with that listing ID, including the SDMLS listing and an older listing ID from a data share partner. The listing ending in 'SD' is an SDMLS listing from 2022.

If you are using Quick Search…

      CRMLS Quick Search

If you don't include the 'SD' suffix in Quick Search, Paragon will only return the listing that exactly matches the number you enter. To ensure you find the right listing, make sure you include the 'SD' ending.

      CRMLS Paragon Quick Search       CRMLS Paragon Quick Search with SD
               Doesn't show the newer listing                             Now shows both but must add suffix 'sd'

On third-party sites…

Depending on the site, you and your clients may see either the listing ID ending in 'SD' or the listing ID without 'SD.' When you're unsure which ID the site will use, it's best to reference other details for the listing, as its Active date or address.

Topics: Education, Announcements, CRMLS, Paragon

PSAR MEMBERS HONORED AS C.A.R. LIFE MEMBERS

Posted by Rick Griffin on Nov 12, 2021 8:40:42 AM

CAR_LogoCARHonoraryMembers2


PSAR is proud to announce that 15 PSAR members have been approved by the PSAR board of directors for recognition by the California Association of REALTORS® (C.A.R.) as honorary members for life.

The 15 members include:

• Loretta Beckstrand • Sten Bjernefalt • Dan Brennan
• Grace Brickner • Bette Crowther • Tony Dulawan
• Patricia Egre • Richar Faust • Cynthia Faust
• Margaret Hueppchen • Marilyn McClelland • Patti McKelvey
• Lynette Mejia • Rosina Orozco • Pamela Ratcliffe

Congratulations to each esteemed member for your long-term commitment to professionalism and excellence in the real estate industry.

This latest 2021 group of new C.A.R. life members will receive a waiver of C.A.R. dues beginning in 2022. They will continue to receive a dues waiver for as long as they remain eligible for REALTOR® membership or until retirement from the field.

Requirements to be honored as a C.A.R. life member include remaining as a C.A.R. member in good standing for a minimum of 25 years and attaining the age of 75.

Acceptance as honorary members for life also requires approval of the C.A.R. Membership Committee and the C.A.R. Board of Directors at one of its three annual membership meetings. Applications for the honorary member-for-life designation must be received in advance of the meetings in order for the dues waiver to be effective the following year. Applications will not be processed without the signature of the member’s local association executive.

Applications are available on the C.A.R.website and using THIS FORM

For additional information, send an email to hmfl@car.org.

_______________________________________

PSAR's mission is to empower Realtors.

Since 1928, the Pacific Southwest Association of REALTORS® has played a significant role in shaping the history, growth, and development of the Real Estate industry in San Diego County. 

Topics: Education, Brokers/Managers, Leadership, Government Affairs, Market Information, Industry

PSAR HONORED BY SAN DIEGO PRESS CLUB

Posted by Rick Griffin on Nov 9, 2021 3:00:00 PM

SDPress-club-logo-1

PSAR was recently honored for writing excellence by the San Diego Press Club,

PSAR received an award in the “In-House or Employee Publications” category for recent “Voice of Real Estate” stories, an ongoing series covering the latest real estate industry trends. 

In addition, PSAR was honored in the “General Writing for Internal Publications” category for a series of profile stories about PSAR members.

It was the seventh consecutive year that PSAR has been recognized for writing excellence by the San Diego Press Club.  

The PSAR member profile stories have generated high readership levels and fostered closer bonds among PSAR colleagues. A frequent response to the stories among members who have worked together for years is, “I didn’t know that about you.”

It was the fourth consecutive year that PSAR has received a Press Club writing award for its “Voice of Real Estate” series.

The monthly Voice articles feature updates on local and statewide housing market conditions based on statistics from the California Association of REALTORS®, as well as other recent news about real estate and economic trends, cited from news reports.

SDPressClub-winner-badge-2021

The Voice articles also satisfy a core standard from the National Association of Realtors requiring real estate trade associations to provide realtor members with regularly scheduled information on the housing market, and real estate trends and issues.

The San Diego Press Club’s recent 48th annual Excellence in Journalism Awards drew over 1,100 entries, making it one of the largest journalism competitions in the nation. Judges were press club members in Alaska, California (San Francisco, Orange County), Florida, Louisiana(New Orleans), New York (Rochester), Ohio (Cleveland), and Wisconsin (Milwaukee)

The San Diego Press club presented over 500 awards in 130 categories and 10 divisions. Winners included reporters, writers, artists, photographers, videographers, corporate communicators, and public relations professionals. Top winners included The San Diego Union-Tribune with 42 awards in online, daily newspapers, and photography categories, Ranch and Coast Magazine with 22 awards in magazine and photography categories, and the San Diego Business Journal with 19 awards in non-daily newspaper categories.

The San Diego Press Club is one of the largest clubs of its kind in the nation with 400 members, all in the news communications field. The group offers professional growth activities and promotes integrity and high ethical standards in journalism.

_______________________________________

PSAR's mission is to empower REALTORS®.

Since 1928, the Pacific Southwest Association of REALTORS® has played a significant role in shaping the history, growth, and development of the Real Estate industry in San Diego County. 

Topics: Education, Brokers/Managers, Leadership, Government Affairs, Market Information, Industry

NOW! SCREEN tenants through CRMLS - FREE To Housing Provider!

Posted by PSAR Communication on Aug 24, 2021 12:51:12 PM

RentSpree is now an MLS-integrated core product, available to all CRMLS users at no extra cost!

Here's a short video explaining the benefits of RentSpree:

What is RentSpree?
RentSpree is a premier rental application and tenant screening tool. Through a simple link, tenants can apply to rental properties in minutes. The housing provider receives a complete rental application, credit report and score, criminal background check, and eviction report – all at no cost! (Applicants pay the $30 screening fee.)

What's the new integration?
CRMLS added an "Online Screening" field to residential lease input forms. It is now a required field for lease listings in all CRMLS-supported MLS systems. Just select "RentSpree" in this field if you want to collect rental applications via the MLS! (You may also select "None" if you wish to opt-out.)

This is what the new feature will look like in your MLS system:

rentspree_screenshot

If users select RentSpree, the listing agent will receive a notification email containing a link for prospective tenants to apply to rent the property.

How can users start accepting rental applications?
Visit the CRMLS Knowledgebase to find out exactly where to find this new field in your MLS system.

Topics: Education

Update on County Rental Assistance-From The SD Housing Commission

Posted by PSAR Communication on Aug 18, 2021 11:12:36 AM

Molly Chase with the San Diego Housing Commission provided PSAR members with an update on the funds spent on the County Rental Assistance Program. The program helps pay past-due, unpaid rent, and utilities for City of San Diego households with low income that experience financial hardship due to the ongoing COVID-19 pandemic.

For deeper knowledge on this topic check out this video presentation and Q&A with PSAR's Government Affairs Committee.

Slides from the Presentation

Topics: Education

Fair Housing 2021

Posted by Richard D'Ascoli on Aug 4, 2021 1:30:00 PM

New Fair Housing Rsources

Diversity is a core value of PSAR.  Realtors are the stewards of the right to own, use and transfer private property, and fair housing protects buyers, sellers, landlords and tenants.  Our livelihood as REALTORS® is dependent on fair housing laws.

Resources, Office Training & Updates

This post was originally posted in January 2020, and will be updated as new information is available.  It was last updated on August 4th to add NAR resources, book links, and interesting research compiled by the Non-Profit Local Initiatives Support Corporation (LISC) about Redlining in San Diego County.

NY Newsday ran an investigative story in 2019 called LI Divided. The story made clear that in order to pursue the goals of the Fair Housing Act, we need to make sure that real estate agents are accountable, that we continue to improve the real estate culture and that we provide solid training.

Video Interview with Reporter Bill Dedman

 

NAR launched Fairhaven, a fair housing simulation training for REALTORS® that uses the power of storytelling and game-play to help members identify, address and prevent discriminatory practices in real estate. Inspired by real stories, this innovative online experience has agents work against the clock to sell homes in the fictional town of Fairhaven, while confronting discrimination in the homebuying process. Learners will also walk in the shoes of a homebuyer facing discrimination. The training provides customized feedback that learners can apply to daily business interactions.

PSAR's Board of Directors encourages all Realtors to enhance awareness of fair housing practices via this no-cost program. Be an advocate for fair housing and the future of our industry. Commit to combating discrimination in real estate. You can learn more about Fairhaven by viewing the promotional Video at the link shown below.


Get started NOW by visiting https://fairhaven.realtor/ to explore the fictional town of Fairhaven and assess how well you are adhering to fair housing principles.

Hate Speech: In 2020 REALTORS implemented rule changes to ensure that the REALTOR® Code of Ethics extends beyond real estate-related activities. It is now a violation for REALTORS® to use harassing or hate speech toward any of the protected classes under Article 10 of NAR's Code of Ethics. Those protected classes are defined by race, color, religion, sex, handicap, familial status, national origin, sexual orientation, and/or gender identity. Violators may be disciplined by punishment up to and including removal from the Association. . Read more here.

HUD Resources:

REALTOR Resources:

Other San Diego County Resources:

Join the discussions.

The Deliberately Fair Housing (DFH) Facebook Group is a private group open for interested professionals.  It is a great place to find more current resources and updates.  This group hosts monthly discussions online and also has a book club discussion group facilitated by Realtor Tim Ambrose and PSAR CEO Richard D'Ascoli. 

PSAR also purchased copies of the book The Color of Law by Richard Rothstein.  The Association is giving the book to members and civic leaders willing to participate in Reading Circles to discuss the book.  Please contact support@psar.org for more information about obtaining a copy and joining a reading Circle.

_______________________________________

PSAR's mission is to empower Realtors.

Since 1928, the Pacific Southwest Association of REALTORS® has played a significant role in shaping the history, growth, and development of the Real Estate industry in San Diego County. 

Topics: Education, Brokers/Managers, Leadership, Government Affairs, Market Information, Industry

CRMLS Paragon Upgrade is Here

Posted by Richard D'Ascoli on Sep 21, 2020 1:30:00 PM

Check out the links, video and details below for the facts about the CRMLS Paragon upgrade. 

  • CRMLS subscriber's contacts and  saved searches will migrate over to the upgraded version of Paragon. 
  • Since the national data standard is different, some searches may need to be edited. 
  • CRMLS subscribers see the listing information from the 145,000 agents who share listings right through CRMLS. 
  • This upgrade provides agents with service from the biggest and most advanced MLS in the Country.

 

CRMLS is launching a major upgrade to the Paragon system on September 21st. You will get more photos, more listing distribution control, and more input on how your version of Paragon works.

  • NO LISTING INPUT or Add/edit Sept 17th until 8 am on Sept 21
  • Rules changes
  • Better, faster, more features

To help prepare you for the upgrade, CRMLS launched a Paragon Upgrade Resources page full of valuable information on the differences between the old and new systems.

Check out the San Diego Paragon Resources Center here.

While it already contains FAQs and a guide to critical rules differences between systems, it will be expanded to contain even more critical information and action items in the coming weeks.

Pro Tips: 

Other AOR's listing in San Diego: Agents around the state who use CRMLS Matrix will still be listing in San Diego during the upgrade.  Agents who list through CRMLS data-share partners will still be listing in San Diego. 

Absolutely Need to List?: PSAR also is a provider of Matrix for $6.50/month as a second MLS.  Matrix will be still active while the MLS is inactive.  This might be a good time to try it out.

See New Listings: While Paragon is being updated, tools like Homesnap-Pro will continue to be updated and searchable. Agents can see confidential remarks and search new listings from agents listing using systems other than Paragon. 

 

Paragon Upgrade

Important Training

Pre-recorded Video, watch or listen here on YouTube.

https://youtu.be/vgHLBE-LbZY

Live Webinars were hosted on the these days days.

Tuesday 9/8  Tuesday 9/15
9am-10am (Register Here)
1pm-2pm (Register Here)
10am-11am (Register Here
2pm-3pm (Register Here)

Monday 9/14
Broker, Office-Manager, IT & Broker Support Staff Discussion
3pm-4pm (Register Here)

 

Important Dates:

Thursday, September 17 at 12:00pm until Monday, September 21, 8:00 am The CRMLS system Goes into Read Only ModeAll input locked out, contacts, saved searches available, changes made at this time will not transfer. 

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When the system Goes Live on 9/21, CRMLS will have Live Support via Zoom
CRMLS staff will be live and available to answer your questions in real time.
Please have your name, email and username ready so we can assist you with your questions.
These will be live forums to help you with any issues you may be having, not a presentation.
You can join anytime and leave at your leisure.

Monday, September 21st, 8:30am - 5:00pm (Join Here)

Tuesday, September 22nd, 8:30am - 5:00pm (Join Here)

Wednesday, September 23rd, 8:30am - 5:00pm (Join Here)

Friday, September 25th, 8:30am - 5:00pm (Join Here)

Monday Sep. 28th - Friday Oct. 2nd @ 12:00pm  (Register Here)

Thursday, October 15th, 12:00pm (Join Here)

Monday, October 19th, 2:00pm (Join Here)

Wednesday, October 28th, 2:00pm (Join Here)
________________

Can't make it to the live
training? Here is the Recorded Training.
CRMLS YouTube Upgrade

Also two classes on the Upgraded Paragon Enhancements

Thursday, September 24th, 10:00am - 11:00am (Join Here)

Thursday, September 24th, 2:00pm - 3:00pm (Join Here)


We are upgrading this system to get a faster, more modern MLS engine for your business.  CRMLS and PSAR continue to grow listing inventory, and technology to empower Realtors by providing more tools, more data, wider coverage while protecting Realtor data.  This upgrade furthers PSAR’s mission to empower you. This is one of the reasons that PSAR is the fastest growing Realtor Association in San Diego County.

FAQ will be updated continuously: California Regional Multiple Listing Service

What will and will not carry over: California Regional Multiple Listing Service

Paragon Differences: https://go.crmls.org/paragon-key-differences/

Rules Differences: https://go.crmls.org/san-diego-paragon-vs-crmls-paragon/

_______________________________________________

PSAR's Mission is to empower Realtors to flourish while being accountable to
each other,our clients, and our community.

Since 1928, the Pacific Southwest Association of REALTORS® has played a significant role in shaping the history, growth and development of the Real Estate industry in San Diego County. Workshops are open to all REALTORS® and Affiliated Members. This class is free of charge.

 

Topics: Education, PSAR Benefits