Congratulations to PSAR REALTOR® Rafael Perez, a recipient of a PSAR Good Neighbor award for the 2024 first quarter.

The PSAR Good Neighbor Awards highlight volunteer activities by individual PSAR members in the community

A PSAR REALTOR® of the Year award winner and longtime PSAR Board Member, Rafael has worked in real estate since graduating from San Diego State University in 2004. He has extensive experience as a realtor, mortgage banker, lender, and educator.

Throughout his career, he has served as a community volunteer in many different roles. He also has led previous PSAR advocate efforts on smart growth, fair housing, and housing supply solutions, including serving as chair of PSAR’s Government Affairs Committee-Central Area.

He was recently involved in PSAR’s flood relief grant efforts. PSAR and SDAR jointly received a $1.16 million grant from the Realtors Relief Foundation (RRF) to assist flood survivors. San Diego flood victims who suffered damage to their homes during the January 2024 storms are reminded to reach out to PSAR before the May 31 application deadline.

Currently, Rafael is serving as board chair of the Casita Coalition, a non-profit organization that advocates for more housing solutions, including ADUs and Missing-Middle housing. Casita Coalition educates industry and governmental officials on best practices and promotes increased homeownership opportunities.

Several years ago, Rafael was instrumental as PSAR’s lead in a two-year effort to help the City of San Diego draft a handbook for homeowners around new rules and regulations for ADUs (auxiliary dwelling units), also called “companion units” or “granny flats.” PSAR supports the rights of property owners to expand the use of their property as a way to address the region’s housing supply and affordability crisis.

Rafael’s participation in the City of San Diego’s ADU Coalition culminated with the city’s 2019 publication of the “Companion Unit Handbook,” a 38-page booklet that today serves as a helpful guide to homeowners seeking to construct a companion unit on their property.

“From the beginning, we brought a REALTORS® perspective to the table,” Rafael said. “At first, some of the people at the city had not considered how companion units could change how homebuyers view their future purchase or how existing homeowners could increase their equity. So, we were able to help shape the regulations to benefit the city and homeowners and buyers.”

Rafael has held the position of 2023 board chair of the Sherman Heights Community Center. The center’s diverse programming, ranging from support for senior citizens to youth activities and food security initiatives, has served as a hub for significant impact on the historic neighborhoods of Sherman Heights, Logan Heights, Grant Hill, and surrounding areas.

Notably, the Sherman Heights Community Center has gained recognition for its vibrant Día De Los Muertos events. Rafael is currently chairing the facility committee, which is overseeing fundraising for the construction of a solar energy project for the community center.

Additionally, Rafael dedicated four years to serving on the National Association of REALTORS® (NAR) Fair Housing Policy Committee, a group that promotes fair housing and opposes segregation through redlining and other roadblocks, including exclusionary zoning. He was one of four realtors in the U.S. who were recognized in 2022 with an inaugural Fair Housing Champion award

2022 NAR Fair Housing Champion Rafael Perez, shares his expertise during a panel discussion called “Building a Legacy: How Latino Families Can Secure Their Financial Future

He served as a Commissioner for the City of San Diego's Citizens’ Equal Opportunity Commission for nine years until 2022.

Following this, he was appointed to the San Diego County Regional Airport Authority Board in January 2023, where he is a Board Member for the Authority and serves as a representative (alternate) on the SANDAG Transportation Committee.

Further showcasing his commitment to community well-being, he served as a board member of the United Lowrider Coalition. Rafael worked with the coalition and Assemblymember David Alvarez (D-80th District) on the passage of Assembly Bill 436, which removed the authorization for a local authority to adopt rules and regulations regarding cruising bans.

Rafael also has volunteered at Sherman Elementary, actively participating in the school site council, site governance team, and PTA. He played a role in the school's transition to a Community School when it was selected in San Diego Unified School District's second cohort of Community Schools in 2023.

Rafael also is serving as Secretary for the San Diego County Democratic Party.

“Our members are active and helping in the community, and they should be recognized for their efforts,” said Laurie, who is highlighting volunteer activities by PSAR members during her 2024 term as president. “I believe that realtors are one of the most likely professions to volunteer in their local communities.”

MacDonald, a La Mesa resident, is leading by example. She is currently in her third year serving as president of the La Mesa Park & Recreation Foundation, a nonprofit that raises funds to improve parklands and programs at parks in the city of La Mesa.

Nominees must be active licensed REALTOR® or Affiliate members in good standing with PSAR.

Nominees are judged on the level of personal commitment, especially volunteer (unpaid) hours. Monetary and other resource contributions are also considered.

Some portion of the nominee’s work must have taken place within 12 months prior to the nomination's rolling deadline of the last business day of each month.

If an individual within your company can be singled out as instrumental to the success of a group effort, then he or she is eligible. If the achievements of two people (such as a married couple or co-founders of an organization) cannot be separated, then they can enter as a pair and their entry will be considered as one.

Nominations for a quarterly PSAR Good Neighbor award should be submitted by emailing Sally Valdez, PSAR VP of Operations, at sally@psar.org.

Meet REALTOR® Charmaine Orcino-Gonzales, who was recently elected to serve a two-year term (2024-2025) on the PSAR board of directors.

After a successful 19-year career in banking, Charmaine had a simple reason for switching to real estate in 2016.

“At first, it was a scary transition, but I was motivated to be more involved and make a bigger impact on other people’s lives,” she said. “What better way to do that than to help people with the biggest investment of their lives.”

Charmaine grew up in San Diego and graduated from Morse High School. “Right out of high school, I started working as a bank teller,” she said. “After moving up the ranks to management, I was promoted to sales development consultant with a territory that stretched from the border to La Jolla to Alpine.”

Charmaine said she joined PSAR at the start of her real estate sales career.

“I felt intimidated at my first rally-and-ride pitch session. I can be very shy in unfamiliar environments,” said Charmaine. “Fortunately, a friendly person approached me and welcomed me to PSAR. Later, we met for coffee and one month later he referred me to a client. I ended-up doing four deals with that same client, who later referred me to another four clients. It’s my fairytale, Cinderella story, all because of making just one connection at a PSAR pitch session.”

Charmaine said she became more involved with PSAR in 2019, starting with PSAR’s Young Professionals Network (YPN) group. First, she was a YPN Committee member, followed by Co-Vice Chair in 2020 and Chair in 2021.

She also has served with PSAR as the Chair of the planning committee for the R.E.A.L. (Real Estate Achievement and Leadership) awards celebration event the last two years.

A couple of years ago, she was approached about serving on the PSAR board of directors.

“I was tapped on the shoulder and encouraged to run for a board position, but I wasn’t ready at the time. The timing wasn’t right,” Charmaine said. “Last year, I was tapped on the shoulder again and decided to go for it. I’m grateful for the opportunity to serve on the board in 2024. I’m super excited.”

Today, the roles are reversed and she’s doing the “tapping on the shoulder,” encouraging PSAR members to get involved.

“There’s not a better way to get involved in supporting the industry than serving on a PSAR committee,” she said. “I’m always approaching our members and encouraging them to get involved. It’s a great opportunity to learn more about the nuts-and-bolts of our industry and develop a deeper connection to our careers, including supporting property rights and homeownership. And, you never know whom you will meet and how they can help you.”

Charmaine also says she appreciates the supportive culture and sense of community she feels as a member of PSAR and when she attends PSAR events.

“I would encourage all of our PSAR members, especially newer agents, to attend as many events as possible and get involved, the earlier the better,” she said. “The connections with peers and colleagues are so important in this business."

Charmaine said one of the reasons she chooses to be a member of PSAR is because it is member-driven and member-centric, supported by an incredible staff. “The PSAR staff backs-up what they say with their hard work. They really do care. They serve the members in the best ways and everyone succeeds. I will always stay loyal to PSAR.”

Meet REALTOR® Monica Greenwood, who was recently elected to serve a two-year term (2024-2025) on the PSAR board of directors.

Monica began her real estate career in 2005 with a mortgage loan company after earning her bachelor’s degree in business management from the University of Phoenix. She earned her real estate sales license in 2009, and her broker’s license in 2021. The Pacific Palisades native has lived in San Diego for the past 20 years. 

Monica speaks fluent French. She attended the Université Catholique de l’Ouest (UCO) in Angers, France, and College International de Cannes. She graduated with degrees in art history and language in 1987.

“I have French-speaking clients and I enjoy helping them,” Monica said. “Many of my family members live in Manchester, England, where I plan to visit this year.”

Monica said she was attracted to PSAR because of the excellent customer service. “Shortly after joining PSAR, I was so impressed with the ease of getting my questions answered. The office staff is so helpful. Also, I really enjoy the educational classes.”

Monica is a member of the Agent Leadership Council at the Keller Williams Realty San Diego East Foothills brokerage in El Cajon. She also is the brokerage’s risk management director and assists with agent education and training as chair of the Education Committee. She teaches weekly classes to agents, in addition to mentoring agents in the brokerage.

Monica has an in-depth knowledge of exactly what is involved in getting a real estate transaction closed. Her background in accounting and finance also helps her keep close attention to detail. 

“I’m serving on the PSAR board because I care about helping other agents and improving our industry for the benefit of homeowners. It’s part of my philosophy of life to do good in the world,” Monica said. “I always want to encourage homeownership for everyone and look out for the best interests of homeowners.”

She also has earned the highly-respected Certified Distressed Property Expert (CDPE) professional designation, which means Monica understands about alternatives available to homeowners facing financial hardship. CDPE holders have a thorough understanding of complex issues in today’s turbulent real estate industry and knowledge of foreclosure avoidance options available to homeowners. CDPEs can provide solutions, specifically on short sales, for homeowners facing market hardships.

“It’s important to me that I have completed comprehensive training so I can solve any foreclosure crisis one homeowner at a time,” said Monica. “Unfortunately, many homeowners often proceed through the financially and emotionally devastating prospect of foreclosure without any guidance. This is unnecessary because there are tools available to help homeowners find the best solutions for their unique situations.”

In recent years at PSAR, Monica is currently serving on the Grievance Committee. She also has been active with PSAR’s Young Professionals Network (YPN) group and enjoys going to these events. 

“It’s important for me to give back to our industry and make sure everyone has a voice, that’s why I ran for the board,” she said. “I always want to encourage our members to get involved, join a committee, and lend your voice. Your voice matters just like everybody else’s. There are many good committees that our PSAR members can join.”

She also has served as a board member and education director for the Veterans Association of Real Estate Professionals (VAREP), San Diego chapter. VAREP’s mission is to increase sustainable homeownership, financial literacy education, and economic opportunity for the active-duty and veteran communities. The VAREP San Diego chapter was founded in July 2013.

In her spare time, Monica said enjoys playing golf, skiing, hiking, and boating.

“The next thing I want to try is pickle-ball,” she said. “It looks like a lot of fun.”

Meet REALTOR® Jim O’Donnell, who was recently elected to serve a two-year term (2024-2025) on the PSAR board of directors.

Real estate sales is a second career for Jim, a Long Island native. He previously spent 27 years working in the banking industry in New York and San Diego with Bank of America and J.P. Morgan Chase & Co. His jobs in banking included talent acquisition, recruiting military veterans, and various training and human resources assignments.

One of his favorite roles in banking consisted of creating homeownership opportunities for low-to-moderate-income families by serving as a program manager for a community revitalization program. The program featured the bank re-gifting foreclosed homes to nonprofit organizations. Then, the nonprofits would remodel the homes and keep the proceeds from the home sale.

“It was the best job in the bank to give away homes to nonprofits,” said Jim. “It was a win-win opportunity for all parties. Building community partnerships that transformed neighborhoods was just so incredibly rewarding.”

Jim left the banking industry in 2017 and started his full-time real estate sales career in August 2018. The Mount Helix resident has lived in San Diego County since 1996.

“I really love real estate because we’re helping everyday people with the biggest investment of their lives, matching the right buyer to the right seller,” said Jim. “Homeownership is an investment that will lead to preserving and growth wealth over generations.”

Jim is known by the vehicle he drives, a recognizable 1965 Volkswagen bus, sometimes called a “hippie bus” made popular during its heyday as a counterculture icon of the 1960s.

“I see people smile when they see me driving down the road,” said Jim. “Other drivers honk their horns and give me the peace sign.”

Jim, also continues to serve as a member of PSAR’s Government Affairs Committee and Grievance Committee.

“I like to be engaged in the conversation and have a seat at the table when it comes to advocacy, which is why I enjoyed Government Affairs,” said Jim. “Also, the Grievance Committee was a natural for me with my human resources background.”

Jim admires PSAR and appreciates the family's feelings at PSAR events.

“At every PSAR meeting, I notice a sense of community, open communication, a welcoming team spirit, and support for each other,” he said. “I’ve been around long enough to size up the culture of an organization because I’ve seen how a vibrant culture can make everyone more successful.”

One of Jim’s new roles at PSAR is co-hosting the PSAR East County Pitch, a weekly marketing pitch session held from 9 to 10 a.m. on Thursdays at the PSAR East County Event Center, 1150 Broadway, El Cajon. Laurie MacDonald, 2024 PSAR President, is the other co-host.  

“PSAR values its members, who, in turn, value their clients,” he said. “When you put your client’s best interests first, then your personal needs will be realized beyond your greatest expectations.”

The Recognition Committee will consist of The past recipients of REALTOR® of the Year, the Broker Manager of the Year and Affiliate of the Year, the Affiliate Director, members of the Association Council, the Chair of Professional Standards, and the Chair of the Grievance Committee. 

Save the date! Winners will be announced at the REAL Awards on March 1st, 2024 at the Sycuan Casino Resort. At least one runner-up will be announced.

The PSAR family extends its deepest sympathies to the family and close personal friends of Isela Robles-Puentes who passed on Nov. 5. She was 50 years old at the time of her passing..

A PSAR member since 1994, Isela worked in real estate for more than 30 years and served many clients as a realtor for more than 25 years. She started working in a real estate office as an assistant while attending high school. She was affiliated with a number of brokerages throughout her real estate career and assisted many people with their property transactions. Many of her clients considered Isela a favorite member of their family. 

With her entrepreneurial drive, she wore many business hats with a spirit that made her shine. In addition to working in real estate, over the past 15 years she owned and operated Caffe Tazza, a coffee house, deli and wine bar located in the Terra Nova Plaza retail center.  Caffe Tazza has been a favorite venue for many PSAR networking and socializing events, including Young Professional Network (YPN) gatherings. She also fournd the time to become a business partner in a linen rental service company.

Isela (pronounced E-sell-AH) was a Chula Vista native. She attended Robert E. Lee Elementary School in Paradise Hills (the school is now called Lee Elementary), Chula Vista Middle School, Chula Vista High School and and graduated from San Diego State University.

She was a beloved member of the Chula Vista community. Her family described Isela as an amazing mother and wife, a wonderful and loving daughter, a caring and giving sister and inspiring aunt. She was strong, smart, passionate, courageous and generous. She had a beautiful smile and a charming, inspirational, spirit . She went the extra mile in helping many people in their professional and private lives. Her laughter and vivacious personality were infectious.

Isela is survived by husband Caesar Puentes (they shared 18 years together) and a daughter Alexandra, 13, who is known as “Ali”,  her parents, Arturo and Rosa Robles, and two older sisters, Diana and Myrna. She is also missed  by her five nephews and one niece.

A celebration of life mass was held Wednesday morning, Nov. 15th, at St. Pius X Catholic Church, followed by her interment at Glenn Abbey Memorial Park and Mortuary in Bonita. Cards and notes may be mailed to Caffe Tazza, 374 East “H” St., Chula Vista, CA., 91910.

Mark Robak, a commercial broker with 33 years of experience in real estate, is currently serving as the 2023 Otay Water District (OWD) board president. He has represented OWD’s District 5 (Rancho San Diego, Mount Helix, Jamul, and eastern Chula Vista) for the past 18 years (since January 2005).

Robak recently became a PSAR member and soon thereafter joined the PSAR Government Affairs Committee.

“I believe in giving back, especially if you have the expertise to do something at a high level,” Robak said. “If you work in real estate, it’s important to get involved in your industry. Our committee members earnestly want to influence the government for the benefit of homeowners and property owners. We are dedicated to protecting private property rights.”

In 2015, Robak founded San Diego Commercial Real Estate (SDCRE), a La Mesa firm offering commercial real estate leasing, sales, and advisory services in San Diego County. Previously, he was a senior broker with other commercial brokerage firms.

“I’m impressed with the PSAR dynamic and its dedication to a collaborative atmosphere,” said Robak. “I was previously a member of another association, but I was attracted to PSAR because of its strong name recognition and positive public image in the real estate community.”

Robak was first elected to the Otay Water District (OWD) board in 2004 and was reelected in 2008, 2012, 2016, and 2020. Robak served as vice president of the board for four years from 2019 through 2022. Robak also previously held positions of treasurer in 2018 and president in 2017.

In addition to serving as the 2023 OWD board president, Robak will serve as the chair of the engineering, operations, and water resources, desalination project, and ad hoc Salt Creek Golf Course lease and property disposition committees.

In addition, he serves as the OWD representative for the California Special District’s Association for the state and county, the OWD and Sweetwater Authority Task Force to develop recycled water opportunities, the San Diego Area Wastewater Management District (Metro Commission), South County Economic Development Corporation, Association of California Water Agencies (ACWA), and ACWA-JPIA (Joint Powers Insurance Authority).

He serves as President of the Water Conservation Garden Authority, as well as the President of the Council of Water Utilities.

Robak is the Government Relations Director for the El Cajon Elks Lodge and serves on the government affairs committee of the East County Chamber of Commerce.

He has a bachelor’s degree in political science and public administration from San Diego State University. Robak also has been active in other community organizations as a volunteer, having served on the San Diego-Imperial Council of the Boys Scouts, Boys and Girls Club, Lions Club, and other local charitable organizations.

The five-member Otay Water District Board of Directors is the governing body of the District and is responsible for setting rates for service, taxes, policies, and ordinances, adopting the annual budget, and other matters related to the management and operation of the water agency. Each director is elected by voters within one of five divisions to represent the public’s interest on the board. Directors serve four-year terms in office. Following the vote of officers by the board at its meeting, each of the directors immediately assumed all powers and duties of an officer of the board of directors.

The Otay Water District is a public agency providing water, recycled water, and sewer service to approximately 228,000 customers within approximately 125 square miles of southeastern San Diego County, including the communities of eastern Chula Vista, Bonita, Jamul, Spring Valley, Rancho San Diego, unincorporated areas of El Cajon and La Mesa, and eastern Otay Mesa along the international border with Mexico.

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The PSAR family extends its condolences to the family of Juanita Mangels Williams, who was very active for several decades in the East San Diego County Association of REALTORS® (ESDCAR), prior to the 2012 merger with the Pacific Southwest Association of REALTORS®.

Juanita, a two-time ESDCAR president (1988 and 1995) and recipient of the 1983 Realtor of the Year award passed away from natural causes on Saturday, May 13, 2023. She was 90.

She joined ESDCAR on August 23, 1965. She worked in real estate for about 50 years, including about 45 years as a broker, according to her family.

According to PSAR records, she served on the ESDCAR board of directors from 1980 to 1994. She served as secretary-treasurer in 1985 and 1986.

She also served as a member and chair on numerous ESDCAR committees, including Special Events, Communications, Jurisdiction, Membership-New Member Orientation, Professional Standards, Arbitration, Leadership and Budget & Finance.

Other committees benefiting from Juanita’s participation including Building, Equal Opportunity, Education, Government-Political Affairs, Board of Realtors Political Action Committee and Multiple Listing Service.

She served as chair of the Board Nominating Committee in 1991 and 1992, and chair of the Long Range Planning Committee in 1989.

On a statewide level, she was active with the California Association of REALTORS® (C.A.R.) as a C.A.R. Director from 1981 to 1995. She was named a C.A.R. Emeritus member in 1985.

Juanita Lovejoy was born on July 18, 1932, in New Philadelphia, Ohio. Early in her childhood, Juanita and her siblings (two brothers, one sister) and single mother moved to Seeley, Calif., in Imperial Valley. Later, the family settled in the local community of Spring Valley.

Juanita graduated 1951 from Grossmont High School in La Mesa. She married her first husband in 1952 and they raised four children. The family lived in the Casa de Oro neighborhood of Spring Valley.

She held several jobs before joining Vanice Realty Center to begin her real estate sales career, a profession which she loved, her family said.

She also become involved in the Casa de Oro community and became one of the first women members of several community organizations, including the Spring Valley Business Association, Spring Valley Chamber of Commerce and Spring Valley Lions Club. She also served as president of these community organizations.

In an email to PSAR, the family said, “These were all male-dominated clubs at the time. But, our mother was determined to show these men that she was just as worthy to be a productive member of their clubs. She proved that she could sell real estate and help the community with their events and fundraisers.”

Juanita was widely known in the Casa de Oro area and some referred to her as the “Honorary Mayor of Casa de Oro.” She organized the first Casa de Oro Flag Day Parade on June 14, 1970.

Soon thereafter, she recruited the local Santa Sophia Catholic Church to host the two-day Casa de Oro Fall Festival, which continued for many years. She was included in the list of Who’s Who in American Women during the 1970s.

In the 1990s, Juanita continued her involvement with the Spring Valley Lions. In 1992, she was honored with the “Lion of the Year” award. She served as club president in 1995 and 1996. She also served as a district governor. In 1997, Juanita was selected as a Spring Valley Lions Club Fellow, the highest honor a Lions Club can bestow on a member.

In the early 2000s, she began volunteering with the USS Midway Museum on Harbor Drive and eventually became a docent and volunteer at many fundraising celebration events held there. She loved making people smile and be happy with an amazing experience at the nighttime galas, her family said.

The USS Midway Museum honored Juanita as its Retired and Senior Volunteer of the Month in December 2017. Midway officials said Juanita served as a docent and on the outreach and exhibit teams. She oversaw the maintenance of the museum displays and created centerpieces for events held aboard the Midway.

The Volunteer of the Month announcement said: “Juanita stands out as an exemplary volunteer due to her spirit of giving and connection. She is described as compassionate and has a great sense of humor. Perhaps most importantly Juanita brings a general feeling of family and friendliness to the USS Midway.”

Juanita was preceded in death by her first husband, who passed away in 2011. In 1989, she married Mr. Williams, who passed away in 2016. Juanita also was preceded in death by her oldest son, along with two brothers and one sister.  

Survivors include her son’s widow and her three other children and their spouses, along with many great-grandchildren and grandchildren.

For the past two years, Juanita lived with a son, who lives in Chandler, Ariz. She had dementia in her later years.

The family said in a statement, “Juanita never knew a stranger. She was a real go-getter, an extraordinary woman. She was also very patriotic and proud to be an American. She always made sure that our school clothes included red, white, and blue clothing growing up. She will be sorely missed by her family and friends and many who were lucky to have known her. Our family has all agreed on that that she was truly a very special lady.”

A Celebration of Life service has not been scheduled yet, the family said.

PSAR expresses our sincere condolences to the family at this time.

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